The questions worth asking before you sign an IT contract
Five pieces on how managed IT works from the inside: what you are paying for, what actually binds the provider, where the cloud's protection stops, and how to change supplier without downtime.
- How much does managed IT support costWhy managed IT does not fit in a price table, how the four billing models work, and what to ask before comparing two quotes that look identical.6 min read
- An in-house IT hire or an external provider?Why setting a salary against a monthly invoice leads to the wrong decision, when an in-house hire is genuinely the better answer, and what to check before you settle it with one number.9 min read
- A managed IT SLA — what it actually commits toWhich clauses in a managed IT SLA genuinely bind the provider and which only look reassuring — from the response-versus-resolution split to the termination clause.10 min read
- What Microsoft 365 does not back upThe shared responsibility model without the jargon: what Microsoft guarantees, where retention stops, how data really disappears in small companies, and what a backup needs before it deserves the name.9 min read
- How to change your IT provider without downtimeThe risk in changing IT providers is the gap between the old one and the new one, not the new one — here is the order of work that closes it.11 min read
We write these as a company that sells the services they describe, and we try to make them useful even to someone who chooses a different provider. Each one is grounded in what our contracts actually say rather than in market figures we could not verify.
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